Frequently Asked Questions
Everything you need to know about our products, shipping, and the Esora Club.
Your order will be processed within 1-2 business days. Delivery usually takes 3-6 business days.
You have 14 days from receipt of the goods to return your order. The product must be unused and in its original packaging.
The Esora Club is our free membership program. After registration, you automatically receive free shipping on all orders.
Simply create a free customer account on our website – you'll automatically become a member.
We accept PayPal, credit card, Google Pay, Apple Pay, and Klarna.
Please contact us via the contact form with your order number. We will help you immediately.
Cancellations are only possible within 24 hours of placing an order. After that, please contact us as soon as possible.