Privacy policy
Privacy Policy
Table of Contents
- Access Data and Hosting
- Data Processing for Contract Fulfillment and Contact
- 2.1 Data Processing for Contract Fulfillment
- 2.2 Customer Account / Contact
- Data Processing for Shipping
- Data Processing for Payment
- 4.1 Data Processing for Transaction Handling
- 4.2 Data Processing for Fraud Prevention and Payment Optimization
- Advertising via Email / Email Newsletter
- Cookies and Other Technologies
- Social Media
- Social Buttons by Facebook (by Meta), Instagram (by Meta)
- Our Online Presence on Facebook (by Meta), Instagram (by Meta)
- Contact Options and Your Rights
- 8.1 Your Rights
- 8.2 Contact Options
Controller for data processing: Till Eidmann, An der Mauer 3, 36043 Fulda Email: info@esorapur.de
We are pleased about your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
1. Access Data and Hosting
You can visit our website without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the request, amount of data transferred, and the requesting provider (access data). These access data are evaluated exclusively for the purpose of ensuring smooth operation of the site and improving our services. This serves to protect our legitimate interests, which prevail in the context of a balancing of interests, in the correct presentation of our offer in accordance with Art. 6(1)(1)(f) GDPR. All access data are only processed for as long as necessary to achieve the above-mentioned processing purposes.
2. Data Processing for Contract Fulfillment and Contact
2.1 Data Processing for Contract Fulfillment
For the purpose of contract fulfillment (including inquiries about and handling of any existing claims under warranty, performance disruption, and right of withdrawal, as well as any statutory update obligations) in accordance with Art. 6(1)(1)(b) GDPR, we collect personal data when you voluntarily provide it as part of your order. Mandatory fields are marked as such, as we require this data for contract fulfillment and cannot process the order without it. The data collected can be seen in the respective input forms. Further information on the processing of your data, in particular regarding its transfer to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted from further processing and deleted after expiry of the statutory tax and commercial retention periods in accordance with Art. 6(1)(1)(c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(1)(a) GDPR or we reserve the right to further data use that is permitted by law and about which we inform you in this statement.
2.2 Customer Account
If you have given your consent in accordance with Art. 6(1)(1)(a) GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact address described in this privacy policy or via a designated function in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6(1)(1)(a) GDPR or we reserve the right to further data use that is permitted by law and about which we inform you in this statement.
Contact
As part of customer communication, we collect personal data in accordance with Art. 6(1)(1)(b) GDPR to process your inquiries when you voluntarily provide it when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as we require this data to process your inquiry. The data collected can be seen in the respective input forms. After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use in accordance with Art. 6(1)(1)(a) GDPR or we reserve the right to further data use that is permitted by law and about which we inform you in this statement.
3. Data Processing for Shipping
For contract fulfillment in accordance with Art. 6(1)(1)(b) GDPR, we pass your data to the shipping service provider commissioned for delivery, insofar as this is necessary for the delivery of ordered goods. For questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy. The same applies to data transfer to our manufacturers or wholesalers in cases where they handle shipping on our behalf (drop shipping). These are considered shipping service providers within the meaning of this privacy policy. Our service providers are located in and/or use servers in the following countries: China. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the following guarantees: Standard Contractual Clauses of the European Commission.
4. Data Processing for Payment
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.
4.1 Data Processing for Transaction Handling
Depending on the selected payment method, we pass the data required for processing the payment transaction to our technical service providers, the commissioned credit institutions, or the selected payment service provider, insofar as this is necessary for payment processing. This serves contract fulfillment in accordance with Art. 6(1)(1)(b) GDPR. In some cases, payment service providers collect the data required for payment processing themselves, e.g., on their own website or via technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued such a decision, the cooperation is based on Standard Contractual Clauses of the European Commission. If you have questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details in this privacy policy.
4.2 Data Processing for Fraud Prevention and Payment Optimization
Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data required for payment processing for the purposes of fraud prevention and optimization of our payment processes (e.g., invoicing, handling of disputed payments, accounting support). This serves, in accordance with Art. 6(1)(1)(f) GDPR, to protect our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.
5. Advertising via Email
Email Newsletter with Registration
If you sign up for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6(1)(1)(a) GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact address described below or via a designated link in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(1)(a) GDPR or we reserve the right to further data use that is permitted by law and about which we inform you in this statement.
6. Cookies and Other Technologies
General Information
To make visiting our website attractive and to enable certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). The storage duration can be found in the overview in your web browser's cookie settings.
Privacy Protection on Devices
When using our online service, we use strictly necessary technologies to provide the explicitly requested digital service. The storage of information on your device or access to information already stored on your device does not require consent in this regard. For non-essential functions, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if consent is not given, parts of the website may not be fully usable. Any consent you have given remains valid until you adjust or reset the relevant settings on your device.
Subsequent Data Processing via Cookies and Other Technologies
We use technologies that are strictly necessary for the use of certain functions on our website. These technologies collect and process IP addresses, time of visit, device and browser information, and information about your use of our website. This serves, in the context of a balancing of interests, our prevailing legitimate interests in the optimized presentation of our offer in accordance with Art. 6(1)(1)(f) GDPR.
Cookie Settings
Cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
To the extent you have consented to the use of technologies in accordance with Art. 6(1)(1)(a) GDPR, you may withdraw your consent at any time by sending a message to the contact address described in this privacy policy.
7. Social Media
Social Buttons by Facebook (by Meta), Instagram (by Meta)
Our website uses social buttons from social networks. These are only integrated as HTML links, so no connection to the servers of the respective provider is established when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new browser window, where you can, for example, use the like or share button.
Our Online Presence on Facebook (by Meta), Instagram (by Meta)
To the extent you have given your consent in accordance with Art. 6(1)(1)(a) GDPR to the respective social media operator, when visiting our online presence on the above-mentioned social media platforms, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings to protect your privacy, please refer to the privacy notices of the providers linked below. Should you still need assistance, you can contact us.
Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with visiting a Facebook Fanpage is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place. Our service providers are also located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the following guarantees: Standard Contractual Clauses of the European Commission.
Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visiting an Instagram Fanpage is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here. Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA serves as the basis for third-country transfers insofar as the respective service provider is certified. Certification is in place. Our service providers are also located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on the following guarantees: Standard Contractual Clauses of the European Commission.
8. Contact Options and Your Rights
8.1 Your Rights
As a data subject, you have the following rights: pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein; pursuant to Art. 16 GDPR, the right to immediately request the correction of inaccurate or completion of your personal data stored by us; pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required for the exercise of the right to freedom of expression and information; for compliance with a legal obligation; for reasons of public interest; or for the establishment, exercise, or defense of legal claims; pursuant to Art. 18 GDPR, the right to request the restriction of processing of your personal data, insofar as the accuracy of the data is disputed by you; the processing is unlawful but you refuse deletion; we no longer need the data but you require it for the establishment, exercise, or defense of legal claims; or you have objected to processing pursuant to Art. 21 GDPR; pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format, or to request its transfer to another controller; pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence, workplace, or our registered office.
Right to Object
Insofar as we process personal data as described above to protect our prevailing legitimate interests in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims. This does not apply if the processing is for direct marketing purposes — in that case, we will no longer process your personal data for this purpose.
8.2 Contact Options
For questions about the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as withdrawal of granted consents or objection to a specific data use, please contact us directly using the contact details in our legal notice.