Shipping policy
1. Delivery Areas
We ship our products throughout the entire DACH region (Germany, Austria, and Switzerland).
2. Shipping Costs
Shipping costs will be clearly displayed in your shopping cart and on the order page.
- Standard Shipping (Germany & DACH region): flat rate €3.99
- Esora Club Members: Standard shipping is always free for logged-in members of our Esora Club, regardless of the order value.
3. Delivery Times & Deadlines
Unless a different timeframe is specified in the respective offer, delivery of the goods takes place within 3–6 business days.
Note on the start of the deadline: For payment in advance, the delivery period begins on the day after the payment order is issued to the transferring bank; for all other payment methods, it begins on the day after the contract is concluded. The period ends upon expiry of the last day of the deadline. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized at the place of delivery, the next business day shall take its place.
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time in your order.